(907) 274-7300

REFUND & CANCELLATION POLICY
UPDATED FOR THE 2020 SEASON

At Major Marine Tours, Harbor 360 Hotel, and Gateway Hotel the safety of our guests and employees is our #1 priority. We are closely monitoring the continuously changing coronavirus developments and will follow the advice of the CDC. We understand how hard it is to keep up-to-date on what is going on and to decide whether or not to change or cancel your travel plans.

We are instating a flexible change and cancellation policy for our reservations in response to the current situation. If you are not comfortable traveling we will cancel and refund in full any cruise-only reservations booked with us during our 2020 season. Cruise and hotel/transportation packages and hotel-only reservations are fully refundable until 72 hours prior to the first day of your reservation during our 2020 season. If you are unable to travel to Alaska due to health conditions after our free cancellation window, please call us at (907) 274-7300 and we can discuss other options with you. We are now taking reservations for 2021. If you would still like to travel to Alaska but would like to postpone, we can transfer your reservation to later in 2020 or 2021.

If you choose to join us, please be assured we will have a robust cleaning process on our vessels and in our hotels. We use disinfectants that are effective against viruses and will have hand sanitizer available throughout the vessels and our hotels for both guests and staff. For our food preparations, we follow the strict local public health guidelines. Our food service personnel are also ServSafe certified. Please visit our COVID-19 Response Page for our most recent cruise operations updates and to learn about safety measures that have been implemented.

Our hearts go out to those that have been impacted by the virus.

CRUISE RESERVATIONS

Cruise-only reservations are fully refundable at any time during our 2020 season.

PACKAGE RESERVATIONS

Cruise and hotel/transportation packages are fully refundable until 72 hours prior to the first day of your reservation during our 2020 season.

WEATHER CANCELLATIONS/RE-ROUTES

At the discretion of the Coast Guard-certified Captain, Major Marine Tours reserves the right to cancel or re-route cruises based on weather or other conditions. If the route of a full-day Kenai Fjords National Park tour is limited to the confines of Resurrection Bay, Major Marine Tours will refund $50 per adult and $25 per child.

If you have any additional questions about our refund or cancellation policies, please call us at (907) 274-7300.