(907) 224-8030

REFUND & CANCELLATION POLICY

CRUISE RESERVATIONS

Cruise-only reservations are refundable up to 72 hours prior to your cruise departure. A 3% credit card processing fee will be retained for cancellations. Reservation date may be changed once, free of charge, up to 24 hours prior to departure.  Any subsequent change is subject to a $15 per person re-booking fee. Tickets not used at the time of sailing (no-show) are completely non-refundable and may not be used on any other sailings. 

PACKAGE RESERVATIONS

Cruise and hotel/transportation packages are refundable until 7 days prior to the first day of your package reservation. Within 7 days the package is non-refundable and non-changeable. A 3% credit card processing fee will be assessed for cancellations. 

WEATHER CANCELLATIONS/RE-ROUTES

Seward is in a temperate rain forest, and precipitation is common. Major Marine Tours cruises rain or shine. Cruise cancellations or modifications would be due to sea conditions.

At the discretion of the Coast Guard-certified Captain, Major Marine Tours reserves the right to cancel or re-route cruises based on weather or other conditions. If the route of a full-day Kenai Fjords National Park tour is limited to the confines of Resurrection Bay, Major Marine Tours will offer partial refunds. 

In the event of modification in cruise schedule due to unforeseen circumstances, Major Marine Tours is unable to refund or change additional packaged products. Additional packaged products, such as hotel, train, or motor coach transportation, are non-refundable and non-changeable within 7 days.

If you have any additional questions about our refund or cancellation policies, please call us at (907) 224-8030.