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ANNOUNCEMENT

Our COVID-19 Response

Updated August 5th, 2020

Our COVID-19 Reponse

The safety of our guests and staff is our #1 priority. We will continue to do our part to keep our guests, employees, and community safe and healthy during this time. As a locally-owned small business in Alaska we care deeply about the health of our community and our state. It is our passion to share the beauty of Alaska with our guests and we look forward to doing so this summer in the safest way possible.

STATE TRAVEL MANDATE: Starting August 11th, all out of state visitors are required to arrive in the state with a negative COVID-19 test taken within the last 72 hours. If you have taken a test within 72 hours of arrival but have not received your results, you must quarantine until you receive your results. If you were unable to take a test prior to arrival, you can take a test at the airport for $250 and quarantine until you receive results. All results must be submitted via the Alaska Travel Portal.

Prior to August 11, out of state travelers have 4 options for visiting Alaska: 1) Arrive in the state with a negative COVID-19 test taken within the last 72 hours to present on arrival. 2) Arrive in the state with a negative test taken within 5 days and participate in a COVID-19 test on arrival and minimize interactions until test results arrive. 3) Participate in a COVID-19 test on arrival and self-quarantine until results arrive. 4) Self-quarantine for 14 days. Travelers that chose options 1-3 will receive a voucher for another COVID-19 test that must be taken between 7-14 days of arrival. Out of consideration for the health and safety or our employees, community, and state, we urge our guests to abide by State of Alaska mandates. More information about current state travel mandates can be found here.

OUR BOAT OPERATIONS - NOW CRUISING

Cruises are now running daily. We resumed boat operations on May 23, based on health mandates by the State of Alaska. We are continuously monitoring the situation and will make additional operational updates as needed. We will be offering reduced cruise options for the 2020 season and will resume normal operations in 2021. Please visit our All Cruises Page for our full 2020 and 2021 cruise schedule.

Changes to our Vessel Procedures

We have implemented the following updated procedures to ensure the safety of our guests and staff:

  • We have limited capacity to 50% on our vessels.
  • Each party will be assigned their own table so guests will only be seated with members of their own party. If you would like to be seated with another party that is not part of your reservation, please call us so we can link your reservations. We will do our best to seat you together. 
  • We are running boats that have the maximum amount of outdoor viewing space and number of tables to encourage social distancing.
  • We continue to maintain our high standard of cleanliness and have implement additional cleaning procedures for commonly touched surfaces during the cruise.
  • We use disinfectants recommended by the CDC that are effective against COVID-19.
  • We are installing antimicrobial SafeHandles sleeves to commonly-touched surfaces like door handles, sink handles, and toilet flushers. 
  • Hand sanitizer stations are available at our check-in office and on all vessels.
  • We have replaced the buffet-style meal service on our 6 Hour Cruise with a complimentary pre-packaged deli style lunch.
  • Plexiglas has been added around the meal service and check-in areas for added protection.
  • All staff and crew members are required to wear face masks in public places and while inside our vessels.
  • Our captains and crew will take their temperatures before each shift.
  • Reusable boarding passes have been replaced with single-use tickets to reduce risk of virus transfer between guests and staff.
  • Check-in lines are marked off with tape to ensure proper social distancing of 6 feet between parties.
  • Binoculars will be available to borrow for your cruise at the check-in desk. We will provide one set of binoculars per party. Binoculars will be disinfected after each cruise and will sit for 72 hours before going back in to use. 

What you can do to ensure the safety of others:

  • Guests are required by the City of Seward to wear face masks in public buildings, including our check-in office and hotel public areas. Face masks are also required while inside our vessels at all times except when eating or drinking. We will have masks available for guests who do not have their own masks.
  • Advanced reservations are strongly suggested since we are limiting capacity on our vessels.
  • Although cash will be accepted, we are encouraging credit card payments using our contactless scanners.
  • We request that only one member of each party enter the building to check-in.
  • Guests are urged to frequently wash/sanitize their hands and respect social distancing guidelines throughout the cruise.
  • If you are experiencing symptoms of COVID-19, please stay home and isolate yourself from others.

Guests wearing face masks in front of glacier

Thank you for helping us keep our staff and your fellow passengers safe! Your cooperation allows us to continue sharing the beauty of Kenai Fjords National Park this season.

HARBOR 360 HOTEL - OPEN

Harbor 360 Hotel, our waterfront hotel in Seward, is currently open. We have implemented the following procedures to ensure your safety while staying with us:

  • We continue to maintain our high standard of cleanliness and use disinfectants recommended by the CDC.
  • Hourly practices have been put in place during peak business hours for sanitizing public areas, the elevator, and any other commonly-touched surfaces.
  • We are limiting capacity in the elevator to one person or one party at a time.
  • Check-in lines are marked off with tape to ensure proper social distancing of 6 feet between parties.
  • Staff are required to wear masks in public places.
  • Guests are required by the City of Seward to wear masks in public buildings, including our check-in area and all hotel public spaces.
  • We are installing antimicrobial SafeHandles sleeves to commonly-touched surfaces like door handles, sink handles, toilet flushers, and guest room handles. 
  • Hand sanitizer is available throughout the hotel for the use of our guests. Disinfectant wipes are also available to guests at the front desk. 
  • Guest rooms are thoroughly cleaned with a CDC-approved disinfectant cleaner and linens are laundered at high temperature for added sanitation.
  • Guest room stayover services have been temporarily suspended for added safety for our guests and housekeeping staff. If you need anything (towels, trash removal, etc.), please contact our front desk.
  • Room keys are being taken out of circulation at check-out so they can be sanitized between uses.
  • We have added protective Plexiglas at our check-in desk.
  • We have closed our breakfast buffet and are now offering pre-packaged grab-and-go breakfast packs. Additional pastries and hot items, based on availability, will be served by our staff.
  • We have increased sanitation in the breakfast area. We have removed 50% of the inside seating and added a seating area outside to ensure social distancing. Guests are encouraged to bring their breakfast to their rooms.
  • The pool area will be limited to 8 people at a time and we request that people practice social distancing those people who are not in their party.

NEW FLEXIBLE CANCELLATION POLICY

We have instated a new change and cancellation policy to give you more flexibility and peace of mind. If your plans change, we will cancel and refund in full any cruise-only reservations booked with us during the 2020 season up to 24 hours prior to your cruise departure. Cruise and hotel/transportation packages and hotel-only reservations are fully refundable until 72 hours prior to the first day of your reservation during our 2020 season. If you are unable to travel to Alaska due to health conditions after our free cancellation window, please call us at (907) 274-7300 and we can discuss other options with you.

We are now taking reservations for 2021. If you would still like to cruise or stay with us but would like to postpone, we are more than happy to transfer your reservation to a later date in 2020 or 2021.

HOW TO REACH US

Our office is currently open 7:00am – 7:00pm, 7 days a week. To contact us outside of these hours, please email info@majormarine.com or call us at (907) 274-7300 and leave us a voicemail. We will get back to you as soon as we can. Please don’t hesitate to contact us if you have any questions.