Updated March 31st, 2020
At Major Marine Tours and Harbor 360 Hotel the safety of our guests and employees is our #1 priority. We understand how hard it is to keep up-to-date on what is going on and to decide whether or not to change or cancel your travel plans. If you choose to join us, please be assured we have implemented appropriate operational and cleaning procedures to ensure the health and safety of our guests.
For the health and safety of our guests we have cancelled our cruises until May 1st. We have been closely monitoring the continually changing situation and have made this decision based on the recent mandates by the State of Alaska and recommendations by the CDC.
Due to National Park Service operational updates in response to the coronavirus, National Park Rangers will not be available to narrate our cruises for the remainder of the 2020 season. Our cruises will be fully narrated by our experienced, knowledgeable captains. Kids will still be able to participate in the fun and educational Junior Ranger Program onboard during our 5 Hour, 6 Hour, and 7.5 Hour cruises.
We will continue to closely monitor the situation and will make additional operational updates accordingly. We apologize for any inconvenience that this has caused our guests and appreciate your understanding.
We continue to maintain our high standard of cleanliness and use disinfectants recommended by the CDC. Hand sanitizer is available throughout the hotel for the use of our guests. Room keys are being taken out of circulation at check-out so they can be sanitized between uses. Hourly practices have been put in place for sanitizing public areas, the elevator, and any other commonly-touched surfaces.
We are taking additional measures to ensure the safety of our complimentary breakfast service, including increased sanitation in the breakfast area. We are now offering pre-packaged grab-and-go breakfast packs including fruit, a bagel and cream cheese, muffin, and yogurt. We have closed our breakfast buffet as mandated by the State of Alaska. Seating has been removed from the breakfast area and guests are encouraged to bring their breakfast to their rooms.
The pool and hot tub have been temporarily closed until May 1st.
We are instating a flexible change and cancellation policy in response to the current situation. If you are not comfortable traveling we will cancel and refund in full any cruise-only reservations booked with us during the 2020 season. Cruise and hotel/transportation packages and hotel-only reservations are fully refundable until 72 hours prior to the first day of your reservation during our 2020 season. If you are unable to travel to Alaska due to health conditions after our free cancellation window, please call us at (907) 274-7300 and we can discuss other options with you.
We are now taking reservations for 2021. If you would still like to travel to Alaska but would like to postpone, we can transfer your reservation to later in 2020 or 2021.